First and foremost, we want everyone to have a fun and safe time in our facility. We do not tolerate unruly behavior in our facility or harassment toward our staff. This is a place for children to come to play, be safe, and make new friends. We spend a lot of time constantly cleaning/sanitizing and our playscape is sprayed down with medical/hospital grade disinfectants.
We've been asked thousands of times why this is a rule for us. It's plain and simple....it is a sanitary issue at the end of the day. We do not want another child going through another child's accident when playing in the playscape. The child must be 100% potty trained. Children that are wearing a diaper or pull up will be permitted to play in toddler zone and soft block play areas beneath the playscape (everything that is ground level).
We are not equipped to offer prepared meals. We do however, allow you to bring food into our facility with you at the EASTGATE location only, with the exception of birthday cakes and cupcakes. A party room needs reserved for that. We offer bottled pop, bottled water, bottled sports drinks, can pop, can coffees, and juice boxes for purchase since we have refrigeration at the Eastgate location. We do have packaged snacks for purchase as well if you or your little one(s) just need something to hold them over. No alcohol can be brought into our facility (yes, we've been asked this multiple times) and no spitting tobacco. No coolers with ice are permitted in our facility or piñatas.
This is simple! We believe in having the best time possible at a reasonable rate. Our Eastgate Mall location in Cincinnati, OH offers all day play rates for those potty trained at $12, toddler zone (children that are in diapers or pull ups or 2 and under) are $5.00, and Adults are $2.00. Our Florence Mall food court location is timed play for 2 hours so everyone has a fair chance to play. Waivers to play will need to be signed upon checking in. You need socks to play, whether it is in toddler zone or on the main playscape. If you forget socks, no problem, we do have some for purchase. We ask that you be respectful to other guests while in our facility. No kicking or throwing blocks. Kids playing on the playscape are not permitted to play in toddler zone. Most importantly.....have fun! Parents can hang out at one of our many tables or parent zone to watch a movie or sports game. Adults MUST remain in the facility with their child/children at all times.
If you are interested in hosting a private event please feel free to email your inquiry to firstname.lastname@example.org or call us at (513)834-3588. Private events are mainly reserved for Monday-Thursday right now and additional fees do apply to book as a private event.
Please refer to the "Birthday Party Info" tab listed on the main web page for package information/pricing. ****PLEASE BE ADVISED AS OF APRIL 2022, WALK-IN GENERAL ADMISSION BIRTHDAY PARTIES CAN NOT BRING CAKE OR CUPCAKES INTO THE FACILITY! NO FOLDING TABLES CAN BE BROUGHT IN EITHER! YOU MUST BOOK A PARTY ROOM IN ORDER TO BRING CAKE OR CUPCAKES INTO THE FACILITY.****